Kindly edit your /vtiger-root/confing.inc.php and find go to line 39

You will see something like

$HELPDESK_SUPPORT_EMAIL_ID = 'support@web-berjaya.com';
$HELPDESK_SUPPORT_NAME = 'Web Berjaya Support';
$HELPDESK_SUPPORT_EMAIL_REPLY_ID = $HELPDESK_SUPPORT_EMAIL_ID;

Edit the variable value with your own value and save.

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